OVERVIEW

When poorly managed, conflict can threaten relationships, teamwork, and productivity. When managed well, conflict can generate creative solutions and open doors for more open and trusting interactions.

This workshop is designed to help participants identify their personal beliefs about conflict, learn how to resolve conflict with greater composure and more positive outcomes. They will also learn about the causes of conflict, how to transform emotional situations into a collaborative climate, and how to negotiate mutually-satisfying terms.

Participants Will Learn To:

• Identify their personal beliefs and stories about conflict
• Distinguish between helpful conflict and conflict as a problem
• Recognize their conflict resolution style
• Face conflict with a more neutral and calm approach
• Get to the source of conflict in any situation
• Recognize and defuse defensive behavior
• Negotiate professional conflict to mutually-satisfying terms
• Apply an action plan for bringing closure to unresolved conflicts

1-Day Workshop Agenda

Defining Conflict

• What is your definition of conflict
• When is conflict a problem?
• When is conflict necessary or helpful?

The Role of Interpretation in Conflict

• Stories we tell ourselves (Belief Systems) to develop meaning

Conflict Resolution Styles

• Identifying Your Style and What it Means

Resolving Conflict: The Four F Diamond

Rehearsing a Conflict Resolution Conversation

Summary of Learning & Action Planning