Overview

In almost any organization there is a tremendous training focus on developing internal performance consulting capabilities. This course is an integrated extension of the strategic and tactical development of executives, managers and supervisors.

This very practical workshop will sharpen the skills of your existing staff or help develop the native talent of employees who need to perform a consultative role for the first time. Content and structure are driven by the specific scenarios that exist within your organization. Based on proven concepts married with applied action learning, this training can be customized to reflect the real-work situations of participants.

By using these real-work situations, you develop the practical skills needed to succeed in your role of internal consultant. These tools and skills enhance your ability to understand, model, and communicate the complexity and interconnected sequence of daily work challenges and decisions.

At the core of the process is the development of skills, tools, and competencies to help you understand the dynamics of systems and how to make better systemic decisions. By understanding and modeling how related and seemingly unrelated components interact to make a dynamic system, you will be able to be more proactive and effective in the decision making and problem-solving processes.

Workshop Agenda

While the structure of the program is defined by your specific needs and scenario, some sample program topics include:

• The Work Systems Performance Consulting Model including Work Systems' Step by Step Tool Chest
• The Dynamics of Performance Conversations
• Leveraging Follow-Up and Consequences
• Leveraging Systemic Performance to Unlock Individual Performance
• The Process and Challenges of Internal Consulting

This training is highly interactive and rich in tools such as Affinity Diagramming, Stakeholder Analysis, Systems Thinking, Force Field Analysis, Enhancing Client Buy-in etc.